Our policies

These policies are regularly reviewed and updated. Questions? Please contact us.

Last updated: March 6, 2022


Tuition & Refunds

For Academy programs, excluding Young Company, full payment is required at time of booking.

For all programs, including Young Company, 20% of the tuition is non-refundable. The remaining 80% is fully refundable prior to the start of the program. After the start of the program this 80% will be refunded – as a Theatre Orangeville credit - on a prorated basis depending on number of classes attended.

In the event that a participant is unable to attend a class, a make-up class or refund will not be provided.

Payment plans are available by request.

Young Company deposits and payment deadlines are set on per program basis, and will be outlined in the 'Offer to Participate' email that will be sent after successful auditions.

Code of Conduct

Participants will:

  • show respect by speaking and acting in a polite manner and being sensitive to the needs and rights of others (i.e. verbal and non-verbal body language and gestures towards others will not include profanity or harassment such as bullying, name calling, teasing, sexual or racial remarks)
  • help to create a safe space for all participants in which there is no fear of injury or emotional harm (i.e. participants will dress appropriately for activities, stay within given boundaries and contribute to an environment that promotes acceptance and inclusion)
  • strive for success in the program by taking responsibility for learning, being on time and prepared, and being attentive during each session
  • be responsible for the care of personal belongings and respectful of the property of others

Withdrawal Disclaimer

Theatre Orangeville aims to provide a safe, positive, and welcoming learning environment. Theatre Orangeville reserves the right to refuse admittance to or remove a registrant who prevents our ability to provide such an environment. In this event a refund will not be given.

Program Cancellation

All classes are subject to sufficient registration. Theatre Orangeville reserves the right to cancel a program if minimum registration in not achieved. A full refund will be offered in the event of a cancellation.

Last updated: March 6, 2022


At Theatre Orangeville, accessibility is one of our core values. We want everyone in our community to be able to share in the experience of live theatre.

We aim to make every aspect of your theatrical experience accessible, from buying tickets to the show itself. If you have any questions, or suggestions about how we can improve your or another individual’s experience, please contact us.

Most of our productions are held at the Opera House. However, we occasionally produce shows at different venues, which may have different levels of accessibility.

You can check which venue your show is at on this website (on the applicable show page) or by calling the Box Office.

For guests with restricted mobility

If your show is at the Opera House, 36 of our 273 seats are removable. When booking, please let us know if you'd like a seat removed to accommodate your needs.

Guests are welcome to bring their own personal assistive devices; devices such as walkers can be stored safely in the lobby during the performance.

For guests who prefer a relaxed environment

Once during every production we offer a relaxed performance. All are welcome to attend, however they are intended to eliminate or minimize any environmental barriers that may prevent someone from attending the theatre.

During relaxed performances, Theatre Orangeville raises the house lights, opens the doors and lowers the sound levels for anyone who may find the theatre environment challenging for any reason. Relaxed performance dates are noted anywhere performances are listed.

The main goal of a relaxed performance is to “relax” the experience through small changes to the audience experience, environment, and performance.

The Experience

Changes to the overall experience may include:

  • Patrons who feel overwhelmed during the performance are welcome to come and go from the performance or walk about the theatre
  • Personal assistive devices such as iPads, or other illuminated tablets are permitted (although we do ask they are silenced for the comfort of other guests when possible)
  • Babes in arms are welcome to attend

The Environment

  • House lighting will be raised slightly
  • The lobby doors will be opened early to all for a more calm, casual entry and exit to the theatre

The Performance

Changes to the performance may include:

  • Adjustment to sound levels or demonstration and explanation of any loud noises or effects
  • Actors speaking to the audience before the performance to explain scenes or what they can expect
  • Jarring or startling stage lighting, such as strobe effects, may be dimmed or eliminated

For guests with support persons

We welcome support persons who provide services or assistance with communication, mobility, personal care, medical needs, or access to our facilities.

Support persons will be given a complimentary ticket if any patrons who have purchased a ticket require personal assistance to be able to attend a performance.

For guests who are deaf, deafened, or hard of hearing

The Opera House is equipped with an assistive hearing system. Headsets are available to borrow, free of charge, and may be requested from the House Manager upon arrival to the space.

For guests with service animals

Designated service animals are welcome. Please let us know at time of booking so we can ensure necessary space is blocked off so your dog can sit comfortably in the space.

Jump to...

Last updated: March 7, 2022


The purpose of this policy is to ensure the ongoing protection and privacy of our donors. Protecting the privacy and confidentiality of donor information is an important aspect of the way we at Theatre Orangeville conduct our business. Collecting, using, and disclosing donor information in an appropriate, responsible, and ethical manner is fundamental to Theatre Orangeville operations.

We strive to protect and respect the personal information of our donors in accordance with all applicable provincial and federal laws. Every Theatre Orangeville employee, volunteer or person conducting business on behalf of Theatre Orangeville, must abide by the Donor Privacy Policy when handling donor information.

Donors can opt out of any future services or information at any time.



As an acknowledged donor, your name and fund name may be shared with staff and/or board members when a donation is received. Your name and/or fund name could be listed in our annual donor recognition in our programmes or on our website, and gift amount ranges may be referenced.


As an anonymous donor, you may request that your name not be shared with staff, board members, other fund advisors or the public beyond essential staff members. However, your name may appear on internal reports or event lists shared with limited staff members without gift amounts or fund information referenced.

Last updated: October 31, 2023

Privacy Policy

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy. This Privacy Policy has been created with the help of the Privacy Policy Generator.

Interpretation and Definitions


The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.


For the purposes of this Privacy Policy:

  • Account means a unique account created for You to access our Service or parts of our Service.
  • Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Theatre Orangeville, 87 Broadway, Orangeville, ON, L9W 1K1.
  • Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
  • Country refers to: Ontario, Canada
  • Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
  • Personal Data is any information that relates to an identified or identifiable individual.
  • Service refers to the Website.
  • Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
  • Third-party Social Media Service refers to any website or any social network website through which a User can log in or create an account to use the Service.
  • Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
  • Website refers to Theatre Orangeville, accessible from www.theatreorangeville.ca
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

‍Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City
  • Usage Data
Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Information from Third-Party Social Media Services

The Company allows You to create an account and log in to use the Service through the following Third-party Social Media Services:

  • Google
  • Facebook
  • Instagram
  • Twitter
  • LinkedIn

If You decide to register through or otherwise grant us access to a Third-Party Social Media Service, We may collect Personal data that is already associated with Your Third-Party Social Media Service's account, such as Your name, Your email address, Your activities or Your contact list associated with that account.

You may also have the option of sharing additional information with the Company through Your Third-Party Social Media Service's account. If You choose to provide such information and Personal Data, during registration or otherwise, You are giving the Company permission to use, share, and store it in a manner consistent with this Privacy Policy.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:

  • Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
  • Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser. Learn more about cookies on the Privacy Policies website article.

We use both Session and Persistent Cookies for the purposes set out below:

  • Necessary / Essential Cookies
    Type: Session Cookies
    Administered by: Us
    Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.
  • Cookies Policy / Notice Acceptance Cookies
    Type: Persistent Cookies
    Administered by: Us
    Purpose: These Cookies identify if users have accepted the use of cookies on the Website.
  • Functionality Cookies
    Type: Persistent Cookies
    Administered by: Us
    Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

  • To provide and maintain our Service, including to monitor the usage of our Service.
  • To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
  • For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
  • To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
  • To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
  • To manage Your requests: To attend and manage Your requests to Us.
  • For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
  • For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

We may share Your personal information in the following situations:

  • With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.
  • For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
  • With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
  • With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
  • With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside. If You interact with other users or register through a Third-Party Social Media Service, Your contacts on the Third-Party Social Media Service may see Your name, profile, pictures and description of Your activity. Similarly, other users will be able to view descriptions of Your activity, communicate with You and view Your profile.
  • With Your consent: We may disclose Your personal information for any other purpose with Your consent.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Delete Your Personal Data

You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.

Our Service may give You the ability to delete certain information about You from within the Service.

You may update, amend, or delete Your information at any time by signing in to Your Account, if you have one, and visiting the account settings section that allows you to manage Your personal information. You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us.

Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

  • Comply with a legal obligation
  • Protect and defend the rights or property of the Company
  • Prevent or investigate possible wrongdoing in connection with the Service
  • Protect the personal safety of Users of the Service or the public
  • Protect against legal liability

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

‍Children's Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

‍Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

Generated using Privacy Policies Generator

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

Generated using Privacy Policies Generator

Last updated: October 20, 2023


Our priority has been and will continue to be, the safety of our patrons, artists, staff and guests. We regularly review these policies and operate in strict accordance with public-health guidelines.

Our protocols are subject to change.

Below you will find a review of our current safety protocols and policies when attending a show at the Opera House.


  • Please arrive no earlier than 30 minutes prior to the event time with your printed or digital tickets.
  • You may enter the Opera House via the doors at 87 Broadway, or via the Second Street entrance. Both doors will only be open 90 minutes prior to the event time printed on your ticket.
  • There are stairs to gain access to the Opera House on the second floor at the Box Office entrance, and off the atrium near the Second Street doors. There is an elevator available via the town hall atrium.

In the Theatre

  • Should you need to use the washroom during a performance, we ask that you exit the Opera House via the back door near the back of the theatre. Our friendly ushers will help guide you to and from your seats if needed. The front, north door may be used by those with accessibility needs.


  • Ushers are stationed to assist with traffic flow while entering and exiting the Theatre.
Last updated: March 10, 2022



Ticket Delivery

We do not mail tickets, however, you can always pick up your tickets at will call upon arrival to the Theatre. You can now also print your tickets at home, or present them on your mobile device.

Babes in Arms

Tickets are required for all children ages two and up. Babes in arms are only permitted at Relaxed Performances, and Youth/Family presentations.

Payment & Refunds

All ticket prices include all applicable fees and HST unless otherwise noted.

Tickets must be paid for at time of booking. If booking a group, seats can be reserved with the receipt of a deposit. Please email tickets@theatreorangeville.ca or call 519-942-3423 for details.

Tickets are non-refundable, except in the event of public health/government-mandated shutdown.


If you are unable to attend a performance that you have purchased tickets to, we are happy to exchange your tickets to another performance during the production. A $3.50 exchange fee will be applied. Members and Subscribers receive complimentary exchanges. In the event you are not able to attend another performance, a credit will be applied to your account.

Gift Certificates

Gift Certificates do not expire. Gift Certificates are non-refundable and cannot be redeemed for cash.

Gift Certificates are available in any denomination and can be redeemed for any Theatre Orangeville production, presentation, or Young Company production.

Gift Certificates can be redeemed online or by calling the Box Office.

Last updated: March 10, 2022


Orientation & Training

We want your volunteer experience at Theatre Orangeville to be rewarding and enjoyable! We will endeavor to give you the tools and information that you need to make your contribution meaningful. Every fall we provide a mandatory orientation event to give both existing and new volunteers an overview of the season and inform you of your rights and responsibilities as a volunteer. 

This orientation event will give all volunteers the chance to learn more about volunteering at Theatre Orangeville, including your specific volunteer duties. You will also have the chance to meet the Theatre Orangeville team, should you have any further questions. 

Rights & Responsibilities

As a volunteer, you are entitled to:

  • Be treated as a valued member of the Theatre Orangeville staff. 
  • Do meaningful and satisfying volunteer work. 
  • Learn sufficient information about our organization and your responsibilities as a volunteer. 
  • Supervision, guidance, and direction. 
  • Have the opportunity to express your ideas and opinions. 
  • Receive recognition of your service. 
  • Refuse work you deem to be unsafe or unsuitable.

As a volunteer, you are prepared to:

  • Perform your volunteer assignment to the best of your ability. 
  • Honour your commitment. If you are not available, you are required to notify the Volunteer Coordinator at least 48 hours before your original assignment.  
  • Be punctual. Be pleasant. Follow the Dress Code, if applicable.
  • Accept direction, as well as provide leadership. 
  • Be a Word-Of-Mouth advocate for Theatre Orangeville.

Performance Volunteer

As a Performance Volunteer you are responsible for assisting with a minimum of four performances throughout the season.  Upon arrival, you will report to the House Manager and be assigned your duties. Performance Volunteers are requested to be at the theatre one hour before show time.

Dress Code

Black shirt with black skirt or pants and shoes

Duties May Include

Patron Safety, Ushering, 50/50 Ticket Sales, Concession, Will Call, Bartending

Special Events Volunteer

Special Events Volunteers are responsible for the preparation and execution of events/galas. You will be responsible for reporting to the Volunteer Coordinator.  Duties vary depending on the type of event.

Dress Code

Black shirt with black skirt or pants and shoes, unless an alternate Dress Code is provided

Duties May Include

Bartending, Food Services, Live Auction, Coat Check, Sales, Ticket Selling

Production Volunteer

Production Volunteers are responsible for assisting with the technical aspects of Theatre Orangeville. Production Volunteers report to the Technical Director. Special skills may be required for some aspects of this position.

Dress Code

May require safety gear.

Duties Include

Set Building, Painting, Props, Transportation

Promotions Volunteer

Promotions Volunteers are responsible for strategically posting first notice of our shows. Posters and bag signs go up in Orangeville, Grand Valley, Shelburne, Alliston and smaller communities around the county.

Dress Code

Big Bird costume. Just kidding—your choice!

Duties Include

Poster Distribution, Bag Sign Installation, Brochure Distribution


As a volunteer you are expected to inform the Volunteer Coordinator of an impending absence as far in advance as possible, with a minimum of 48 hours. 

If unavailable, volunteers are encouraged to trade shifts with another Theatre Orangeville volunteer or find a replacement. We ask that you report the change in advance, so the Volunteer Coordinator knows who to expect for each position. If unable to find a replacement or trade shifts, please contact the Volunteer Coordinator.

Tickets for Service

For every 12 hours of volunteer service you complete, you are eligible to receive one ticket to a Thursday preview on the mainstage, subject to availability. Additional tickets may always be purchased at the staff rate. 

As Theatre Orangeville Volunteers, you are some of our greatest advocates. As word-of-mouth ambassadors to our theatre, we encourage you to attend Theatre Orangeville productions and spread the word!

Volunteer Appreciation

Once a year, Theatre Orangeville hosts a Volunteer Appreciation Night to acknowledge all of your amazing help and support over the year. Volunteers are invited to join us for entertainment, awards, food, and beverages in gratitude for your hard work.