Our policies

These policies are regularly reviewed and updated. Questions? Please contact us.

Last updated: March 6, 2022

Academy

Tuition & Refunds

For Academy programs, excluding Young Company, full payment is required at time of booking.

For all programs, including Young Company, 20% of the tuition is non-refundable. The remaining 80% is fully refundable prior to the start of the program. After the start of the program this 80% will be refunded – as a Theatre Orangeville credit - on a prorated basis depending on number of classes attended.

In the event that a participant is unable to attend a class, a make-up class or refund will not be provided.

Payment plans are available by request.

Young Company deposits and payment deadlines are set on per program basis, and will be outlined in the 'Offer to Participate' email that will be sent after successful auditions.

Code of Conduct

Participants will:

  • show respect by speaking and acting in a polite manner and being sensitive to the needs and rights of others (i.e. verbal and non-verbal body language and gestures towards others will not include profanity or harassment such as bullying, name calling, teasing, sexual or racial remarks)
  • help to create a safe space for all participants in which there is no fear of injury or emotional harm (i.e. participants will dress appropriately for activities, stay within given boundaries and contribute to an environment that promotes acceptance and inclusion)
  • strive for success in the program by taking responsibility for learning, being on time and prepared, and being attentive during each session
  • be responsible for the care of personal belongings and respectful of the property of others

Withdrawal Disclaimer

Theatre Orangeville aims to provide a safe, positive, and welcoming learning environment. Theatre Orangeville reserves the right to refuse admittance to or remove a registrant who prevents our ability to provide such an environment. In this event a refund will not be given.

Program Cancellation

All classes are subject to sufficient registration. Theatre Orangeville reserves the right to cancel a program if minimum registration in not achieved. A full refund will be offered in the event of a cancellation.

Last updated: March 6, 2022

Accessibility

At Theatre Orangeville, accessibility is one of our core values. We want everyone in our community to be able to share in the experience of live theatre.

We aim to make every aspect of your theatrical experience accessible, from buying tickets to the show itself. If you have any questions, or suggestions about how we can improve your or another individual’s experience, please contact us.

Most of our productions are held at the Opera House. However, we occasionally produce shows at different venues, which may have different levels of accessibility.

You can check which venue your show is at on this website (on the applicable show page) or by calling the Box Office.

For guests with restricted mobility

If your show is at the Opera House, 36 of our 273 seats are removable. When booking, please let us know if you'd like a seat removed to accommodate your needs.

Guests are welcome to bring their own personal assistive devices; devices such as walkers can be stored safely in the lobby during the performance.

For guests who prefer a relaxed environment

Once during every production we offer a relaxed performance. All are welcome to attend, however they are intended to eliminate or minimize any environmental barriers that may prevent someone from attending the theatre.

During relaxed performances, Theatre Orangeville raises the house lights, opens the doors and lowers the sound levels for anyone who may find the theatre environment challenging for any reason. Relaxed performance dates are noted anywhere performances are listed.

The main goal of a relaxed performance is to “relax” the experience through small changes to the audience experience, environment, and performance.

The Experience

Changes to the overall experience may include:

  • Patrons who feel overwhelmed during the performance are welcome to come and go from the performance or walk about the theatre
  • Personal assistive devices such as iPads, or other illuminated tablets are permitted (although we do ask they are silenced for the comfort of other guests when possible)
  • Babes in arms are welcome to attend

The Environment

  • House lighting will be raised slightly
  • The lobby doors will be opened early to all for a more calm, casual entry and exit to the theatre

The Performance

Changes to the performance may include:

  • Adjustment to sound levels or demonstration and explanation of any loud noises or effects
  • Actors speaking to the audience before the performance to explain scenes or what they can expect
  • Jarring or startling stage lighting, such as strobe effects, may be dimmed or eliminated

For guests with support persons

We welcome support persons who provide services or assistance with communication, mobility, personal care, medical needs, or access to our facilities.

Support persons will be given a complimentary ticket if any patrons who have purchased a ticket require personal assistance to be able to attend a performance.

For guests who are deaf, deafened, or hard of hearing

The Opera House is equipped with an assistive hearing system. Headsets are available to borrow, free of charge, and may be requested from the House Manager upon arrival to the space.

For guests with service animals

Designated service animals are welcome. Please let us know at time of booking so we can ensure necessary space is blocked off so your dog can sit comfortably in the space.

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Last updated: March 7, 2022

Donor

The purpose of this policy is to ensure the ongoing protection and privacy of our donors. Protecting the privacy and confidentiality of donor information is an important aspect of the way we at Theatre Orangeville conduct our business. Collecting, using, and disclosing donor information in an appropriate, responsible, and ethical manner is fundamental to Theatre Orangeville operations.

We strive to protect and respect the personal information of our donors in accordance with all applicable provincial and federal laws. Every Theatre Orangeville employee, volunteer or person conducting business on behalf of Theatre Orangeville, must abide by the Donor Privacy Policy when handling donor information.

Donors can opt out of any future services or information at any time.

Recognition

Acknowledged

As an acknowledged donor, your name and fund name may be shared with staff and/or board members when a donation is received. Your name and/or fund name could be listed in our annual donor recognition in our programmes or on our website, and gift amount ranges may be referenced.

Anonymous

As an anonymous donor, you may request that your name not be shared with staff, board members, other fund advisors or the public beyond essential staff members. However, your name may appear on internal reports or event lists shared with limited staff members without gift amounts or fund information referenced.

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Last updated: March 6, 2022

Privacy

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Last updated: March 6, 2022

Safety

As always, your safety—and the safety of our artists and staff—is our priority, and we will operate in strict accordance with public-health guidelines and provincial mandates.

We continue to seek guidance to ensure our procedures remain current. These protocols are subject to change with the introduction of additional or change to governmental/Ontario Ministry of Health and/or Wellington-Dufferin-Guelph Public Health guidelines.

Arrival

  • Please arrive no earlier than 30 minutes prior to the event time with your printed or digital tickets.
  • Upon arrival you must show proof of vaccination. Our vaccination policy applies to all staff, artists, volunteers and patrons.
  • The second dose of an approved vaccine needs to be administered at least 14 days prior to arrival.
  • If you have a medical or religious exemption, please contact us at least seven days prior to your arrival to discuss our accommodation plan.
  • Upon arrival you will be asked to complete a health declaration, if you have not done so prior to your arrival.
  • Masks covering the nose and chin will be required to be worn indoors at all times. Please note, artists that unmask on stage have supplied a negative Rapid Antigen Test.
  • We will be using the 2nd Street entrance to allow for physical distancing.

In the Theatre

  • When you book your tickets, the seats beside yours will automatically be blocked off to ensure your comfort and maintain your personal space between patron groups, please sit only in your assigned seat.
  • We will be using a digital show programme, the link will be sent to your email ahead of time and will be easily accessible on your mobile device.
  • We have increased our daily cleaning and sanitizing protocols. Hand sanitizer will be available throughout the building.
  • Please remain seated when you are in the theatre. If you must leave your seat, please allow time for fellow patrons to clear your path to the aisle when necessary.

Departure

  • Ushers are stationed to assist with traffic flow while entering and exiting the Theatre. Please maintain distancing and follow the directional requests of the Ushers/House Management.
  • After the performance, the main floor Atrium can be used if waiting to greet fellow patrons or artists. We ask that you please assist us in clearing the Opera House following the show.
Last updated: March 10, 2022

Ticketing

General

Ticket Delivery

We do not mail tickets, however, you can always pick up your tickets at will call upon arrival to the Theatre. You can now also print your tickets at home, or present them on your mobile device.

Babes in Arms

Tickets are required for all children ages two and up. Babes in arms are only permitted at Relaxed Performances, and Youth/Family presentations.

Payment & Refunds

All ticket prices include all applicable fees and HST unless otherwise noted.

Tickets must be paid for at time of booking. If booking a group, seats can be reserved with the receipt of a deposit. Please email tickets@theatreorangeville.ca or call 519-942-3423 for details.

Tickets are non-refundable, except in the event of public health/government-mandated shutdown.

Exchanges

If you are unable to attend a performance that you have purchased tickets to, we are happy to exchange your tickets to another performance during the production. A $3.50 exchange fee will be applied. Members and Subscribers receive complimentary exchanges. In the event you are not able to attend another performance, a credit will be applied to your account.

Gift Certificates

Gift Certificates do not expire. Gift Certificates are non-refundable and cannot be redeemed for cash.

Gift Certificates are available in any denomination and can be redeemed for any Theatre Orangeville production, presentation, or Young Company production.

Gift Certificates can be redeemed online or by calling the Box Office.

Last updated: March 10, 2022

Volunteer

Orientation & Training

We want your volunteer experience at Theatre Orangeville to be rewarding and enjoyable! We will endeavor to give you the tools and information that you need to make your contribution meaningful. Every fall we provide a mandatory orientation event to give both existing and new volunteers an overview of the season and inform you of your rights and responsibilities as a volunteer. 

This orientation event will give all volunteers the chance to learn more about volunteering at Theatre Orangeville, including your specific volunteer duties. You will also have the chance to meet the Theatre Orangeville team, should you have any further questions. 

Rights & Responsibilities

As a volunteer, you are entitled to:

  • Be treated as a valued member of the Theatre Orangeville staff. 
  • Do meaningful and satisfying volunteer work. 
  • Learn sufficient information about our organization and your responsibilities as a volunteer. 
  • Supervision, guidance, and direction. 
  • Have the opportunity to express your ideas and opinions. 
  • Receive recognition of your service. 
  • Refuse work you deem to be unsafe or unsuitable.

As a volunteer, you are prepared to:

  • Perform your volunteer assignment to the best of your ability. 
  • Honour your commitment. If you are not available, you are required to notify the Volunteer Coordinator at least 48 hours before your original assignment.  
  • Be punctual. Be pleasant. Follow the Dress Code, if applicable.
  • Accept direction, as well as provide leadership. 
  • Be a Word-Of-Mouth advocate for Theatre Orangeville.

Performance Volunteer

As a Performance Volunteer you are responsible for assisting with a minimum of four performances throughout the season.  Upon arrival, you will report to the House Manager and be assigned your duties. Performance Volunteers are requested to be at the theatre one hour before show time.

Dress Code

Black shirt with black skirt or pants and shoes

Duties May Include

Patron Safety, Ushering, 50/50 Ticket Sales, Concession, Will Call, Bartending

Special Events Volunteer

Special Events Volunteers are responsible for the preparation and execution of events/galas. You will be responsible for reporting to the Volunteer Coordinator.  Duties vary depending on the type of event.

Dress Code

Black shirt with black skirt or pants and shoes, unless an alternate Dress Code is provided

Duties May Include

Bartending, Food Services, Live Auction, Coat Check, Sales, Ticket Selling

Production Volunteer

Production Volunteers are responsible for assisting with the technical aspects of Theatre Orangeville. Production Volunteers report to the Technical Director. Special skills may be required for some aspects of this position.

Dress Code

May require safety gear.

Duties Include

Set Building, Painting, Props, Transportation

Promotions Volunteer

Promotions Volunteers are responsible for strategically posting first notice of our shows. Posters and bag signs go up in Orangeville, Grand Valley, Shelburne, Alliston and smaller communities around the county.

Dress Code

Big Bird costume. Just kidding—your choice!

Duties Include

Poster Distribution, Bag Sign Installation, Brochure Distribution

Absence

As a volunteer you are expected to inform the Volunteer Coordinator of an impending absence as far in advance as possible, with a minimum of 48 hours. 

If unavailable, volunteers are encouraged to trade shifts with another Theatre Orangeville volunteer or find a replacement. We ask that you report the change in advance, so the Volunteer Coordinator knows who to expect for each position. If unable to find a replacement or trade shifts, please contact the Volunteer Coordinator.

Tickets for Service

For every 12 hours of volunteer service you complete, you are eligible to receive one ticket to a Thursday preview on the mainstage, subject to availability. Additional tickets may always be purchased at the staff rate. 

As Theatre Orangeville Volunteers, you are some of our greatest advocates. As word-of-mouth ambassadors to our theatre, we encourage you to attend Theatre Orangeville productions and spread the word!

Volunteer Appreciation

 Once a year, Theatre Orangeville hosts a Volunteer Appreciation Night to acknowledge all of your amazing help and support over the year. Volunteers are invited to join us for entertainment, awards, food, and beverages in gratitude for your hard work.