House Manager (Opera House)

Theatre Orangeville is seeking dedicated, professional House Manager to oversee the patron experience during performances. As the face of the Theatre, the House Manager plays a critical role in ensuring an exceptional, safe, and welcoming environment for all patrons from the moment they arrive until the show concludes.

The ideal candidate brings strong leadership skills, active Smart Serve certification, active problem-solving abilities, excellent cash-handling habits, and a passion for customer service in a performing arts setting.

Volunteer Leadership & Audience Experience:

• Assign tasks and supervise ushers, ensuring smooth execution of ticket scanning, seating patrons, handing out programs, selling concession & 50/50 tickets, and directing patron movement.
• Serve as the primary point of contact for patron comments, questions, and concerns, ensuring a positive resolution.
• Make audience announcements after intermission, including conducting the 50/50 draw and reminding patrons to silence electronic devices.

Operational Coordination & Performance Flow:

• Communicate closely with the Box Office, Stage Manager, and Opera House Technician to ensure performances begin on time and patrons return efficiently after intermission.
• Manage concession sales, monitor snack and beverage inventory, and ensure service areas remain clean and well-stocked.
• Oversee daily 50/50 ticket sales and execute the official daily draw.
• Complete detailed House Reports following every performance.

Financial Accountability & Venue Security:

• Balance cash boxes at the conclusion of each shift and ensure all monies and valuables are safely secured.
• Ensure all patrons and artists have safely exited the facility at the end of the event.
• Coordinate with the Opera House Technician to ensure the building is fully locked and secured post-show.